Testimonials
“I wanted to let you know how pleased I am with my new heat pump system and the experience of working with Chad Mertz and his installation team. This was a major investment for our household, and I was impressed by Chad’s knowledge in defining the right system components and the team’s promptness, efficiency and execution.
I was especially pleased that Masters went to bat for us with the equipment manufacturer when the interpretation of their promotional literature came into question. Thank you, Masters, for working toward the best possible outcome and for putting your customer first. This is the mark of a truly first class business.“
—Brian B., Fort Wayne, IN
“We just wanted to say ’Thanks’ for the wonderful new geothermal unit that was installed! We are reveling in the cool, cool house. May God bless you, your wonderful workers and your business!“
—Tim & Polly
“Dave and I want to thank all the men who’ve been out to help us recently. We appreciate being able to be confident of great service and the integrity of your company.“
—Kay V.
“A note to thank Terry and Mark’s Heating for bringing attention that the venting on my furnace had been recalled and took care of replacing it for me. We people who depend on alert servicemen will be praising your company to other people.“
—Mary Lou B.
“Salesman called us the evening of his vacation to set up the appointment!“
—A.A., Van Wert, OH
“The men who worked on our house were very dedicated and did a supreme job. We are 100% satisfied!!“
—B.B., Van Wert, OH
“Todd and Frank were not only courteous, but they cleaned-up each night-a sign of good service.“
—Matt and Nicole B
“Our furnace ’died’ during the night with an outside temperature of -18 degrees so we appreciated your prompt installation the next morning.“
—Carol S., Roanoke, IN
“We interviewed five different contractors before selecting Masters. You were personable and professional, and very knowledgeable before, during and after the installation. You have an excellent warranty and went above and beyond your commitment to customer satisfaction.“
—Stephen J., Fort Wayne, IN
“Masters Heating & Cooling did an excellent job! Did what you said you would do in a timely and efficient manner. You even called back after the initial install to make sure I was satisfied. I would highly recommend Masters and Trane to anyone.“
—Danny V., Fort Wayne, IN